If the delivered goods were detained by the Custom Officals our company will not be liable for any fine payments nor amercement. All liability will then fall on the customers themselves.
Any illegal items are prohibited.
If goods are damaged or lost during delivery, the amount of compensation will determine on either: 1) the total cost of the delivered goods, or 2) triple the price of delivery fee marked on the invoice, or 3) HKD 500, whichever come as the lowest. On top of that, our company also retain the rights to change the compensation amount without any furthur notice.
For custom purposes, any delivery order must be attached with the invoice issued by our company and list out all the details of the delivered goods, such as product name and value.
In the unfortunate case where goods were being detained by the Custom Officials, our company will unable to guarantee the orders to be deliver on time. However, if the detain was due to falsely information provided by the customers on the invoice, our company will not be responsible for any goods lost nor amercement issued by the Customs Officials.
Customers can also choose to have recipient to pay for the delivery fee, for more detail and information, please dial our customer’s hotline.
Our company will not be shipping the following items: flammables, explosives, non-consumable liquids, paints, video tape, audiotape, high-end jewelry, medicine/drugs, pornography, animal horns, antiques, powder, gemstones, gold, animal bone, plants, cash, book items opposing any political party and/or religion, compressed gases, ivory … etc. Please call us for more information on prohibited items.
For more information on delivery and/or other inquiry, please dial our customer’s hotline.